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Customer care : a training manual for library staff Pat Gannon-Leary and Michael D. McCarthy.

By: Contributor(s): Material type: TextTextLanguage: English Series: Publication details: Oxford, UK : Chandos Pub., 2010.Description: xix, 242 pISBN:
  • 9781843345701 (pbk.)
  • 1843345706 (pbk.)
Subject(s): DDC classification:
  • 025.5 GAN
Contents:
Preparation -- The introduction -- What is customer service? -- Who are our customers? : the customer service chain -- Communication -- Questioning and active listening -- Handling complaints -- Dealing with challenging situations -- Life positions and the OK Corral : being more confident and assertive -- Suggestions for improvement -- Teambuilding -- What are we good at, and what is our future? : action planning -- Wrapping it up -- Conclusion.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books RIM Library, Bhutan General Section 025.5 GAN (Browse shelf(Opens below)) Available 26232
Books Books RIM Library, Bhutan General Section 025.5 GAN (Browse shelf(Opens below)) Checked out to Thinley Namgyel (8709039) 08/06/2023 26233

Preparation -- The introduction -- What is customer service? -- Who are our customers? : the customer service chain -- Communication -- Questioning and active listening -- Handling complaints -- Dealing with challenging situations -- Life positions and the OK Corral : being more confident and assertive -- Suggestions for improvement -- Teambuilding -- What are we good at, and what is our future? : action planning -- Wrapping it up -- Conclusion.

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