Customer care : (Record no. 32232)

MARC details
000 -LEADER
fixed length control field 01260cam a2200253 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180530103547.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140918s2010 enka b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9781843345701 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 1843345706 (pbk.)
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 025.5
Item number GAN
100 1# - MAIN ENTRY--AUTHOR NAME
Personal name Gannon-Leary, Pat.
245 10 - TITLE STATEMENT
Title Customer care :
Remainder of title a training manual for library staff
Statement of responsibility, etc Pat Gannon-Leary and Michael D. McCarthy.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Oxford, UK :
Name of publisher Chandos Pub.,
Year of publication 2010.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xix, 242 p. :
490 1# - SERIES STATEMENT
Series statement Chandos information professional series
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Preparation -- The introduction -- What is customer service? -- Who are our customers? : the customer service chain -- Communication -- Questioning and active listening -- Handling complaints -- Dealing with challenging situations -- Life positions and the OK Corral : being more confident and assertive -- Suggestions for improvement -- Teambuilding -- What are we good at, and what is our future? : action planning -- Wrapping it up -- Conclusion.
520 8# - SUMMARY, ETC.
Summary, etc Annotation
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Public services (Libraries)
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Libraries
General subdivision Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Library employees
General subdivision In-service training.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name McCarthy, Michael D.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Lost status Damaged status Home library Current library Shelving location Date acquired Full call number Accession Number Koha item type
    RIM Library, Bhutan RIM Library, Bhutan General Section 30/05/2018 025.5 GAN 26232 Books
    RIM Library, Bhutan RIM Library, Bhutan General Section 30/05/2018 025.5 GAN 26233 Books