Item type | Current library | Call number | Status | Date due | Barcode | |
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RIM Library, Bhutan General Section | 025.5 GAN (Browse shelf(Opens below)) | Available | 26232 | ||
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RIM Library, Bhutan General Section | 025.5 GAN (Browse shelf(Opens below)) | Checked out to Thinley Namgyel (8709039) | 08/06/2023 | 26233 |
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025.431 DEW Dewey Decimal Classification and Relative Index | 025.49 WES Sears list of subject headings. | 025.5 GAN Customer care : | 025.5 GAN Customer care : | 025.52 KUM Reference service | 025.524 GIL Computerized literature searching | 025.524 GIL Computerized literature searching |
Preparation -- The introduction -- What is customer service? -- Who are our customers? : the customer service chain -- Communication -- Questioning and active listening -- Handling complaints -- Dealing with challenging situations -- Life positions and the OK Corral : being more confident and assertive -- Suggestions for improvement -- Teambuilding -- What are we good at, and what is our future? : action planning -- Wrapping it up -- Conclusion.
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