Customer care : a training manual for library staff Pat Gannon-Leary and Michael D. McCarthy.

By:

Gannon-Leary, Pat

Contributor(s):

McCarthy, Michael D

Material type: Text

TextLanguage: English Series: Publication details: Oxford, UK : Chandos Pub., 2010.Description: xix, 242 pISBN:

9781843345701 (pbk.)
1843345706 (pbk.)

Subject(s):

DDC classification:

025.5 GAN

Contents:

Preparation -- The introduction -- What is customer service? -- Who are our customers? : the customer service chain -- Communication -- Questioning and active listening -- Handling complaints -- Dealing with challenging situations -- Life positions and the OK Corral : being more confident and assertive -- Suggestions for improvement -- Teambuilding -- What are we good at, and what is our future? : action planning -- Wrapping it up -- Conclusion.

Summary: Annotation

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	RIM Library, Bhutan General Section	025.5 GAN (Browse shelf(Opens below))	Available		26232
Books	RIM Library, Bhutan General Section	025.5 GAN (Browse shelf(Opens below))	Checked out to Thinley Namgyel (8709039)	08/06/2023	26233

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