000 00323nam a2200133Ia 4500
008 150522s1997||||xx |||||||||||||| ||und||
020 _a5.66077e+008
082 _a658.812
_bMUR
245 _aGower handbook of customer service
250 _a-
260 _aHampshire
_b Gower
_c1997
300 _axxxiv, 611 p.
942 _cC
999 _c30286
_d30286