| 000 | 00384nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1996||||xx |||||||||||||| ||und|| | ||
| 020 | _a8175540397 | ||
| 082 |
_a658.812 _bCAR |
||
| 100 | _aCarter, Wendy | ||
| 245 |
_aCustomer care _cCarter, Wendy |
||
| 250 | _a- | ||
| 260 |
_aNew Delhi _b Kogan Page in association with harbridge consulting _c1996 |
||
| 300 | _a69 p. | ||
| 942 | _cBK | ||
| 999 |
_c27879 _d27879 |
||