| 000 | 00372nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s2013||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781259026812 | ||
| 082 |
_a658.8 _bZEI |
||
| 100 | _aZeithaml, Valarie A | ||
| 245 |
_aServices Marketing _cZeithaml, Valarie A |
||
| 250 | _a6th | ||
| 260 |
_aNew Delhi _b MC GrawHill _c2013 |
||
| 300 | _axxxii, 711p. | ||
| 942 | _cBK | ||
| 999 |
_c26904 _d26904 |
||