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| 008 | 150518s2004||||xx |||||||||||||| ||und|| | ||
| 020 | _a13028341 | ||
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_a658.812 _bSWA |
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| 100 | _aSwartzlander, Anne | ||
| 245 |
_aServing internal and external customers _cSwartzlander, Anne |
||
| 250 | _a- | ||
| 260 |
_aColombus _b Pearson _c2004 |
||
| 300 | _ax, 294 p. | ||
| 942 | _cBK | ||
| 999 |
_c23867 _d23867 |
||