000			00485nam a2200169Ia 4500
008			150518s2005||||xx |||||||||||||| ||und||
020			_a141291339
082			_a371.5 _bKOS
100			_akosmoski, Georgia J.
245			_amanaging difficult, frustrating, and hostile conversations _ckosmoski, Georgia J.
250			_a2nd
260			_aCalifornia _b Crowin Press _c2005
300			_axi, 152 p.
500			_aOrdered Price: ; Discount:
923			_n36 _d17/06/2010
942			_cBK
999			_c23478 _d23478