| 000 | 00432nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s2004||||xx |||||||||||||| ||und|| | ||
| 020 | _a817649612X | ||
| 082 |
_a658.812 _bFRI |
||
| 100 | _aFriedman, Nancy | ||
| 245 |
_aCustomer service nightmares _cFriedman, Nancy |
||
| 250 | _a- | ||
| 260 |
_aNew Delhi _b Viva Books _c2004 |
||
| 300 | _axii, 149 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 | _n4329 | ||
| 942 | _cBK | ||
| 999 |
_c22265 _d22265 |
||