| 000 | 00450nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s2004||||xx |||||||||||||| ||und|| | ||
| 020 | _a8176495018 | ||
| 082 |
_a658.812 _bGER |
||
| 100 | _aGerson, Richard F. | ||
| 245 |
_aBeyond customer service _cGerson, Richard F. |
||
| 250 | _aRev. ed. | ||
| 260 |
_aMenlo Park _b Crisp Publications _c2004 |
||
| 300 | _avi, 108 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 | _n4329 | ||
| 942 | _cBK | ||
| 999 |
_c22245 _d22245 |
||