| 000 | 00438nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s2004||||xx |||||||||||||| ||und|| | ||
| 020 | _a8176495921 | ||
| 082 |
_a658.812 _bMAR |
||
| 100 | _aMartin, William B. | ||
| 245 |
_aManaging quality customer service _cMartin, William B. |
||
| 250 | _a- | ||
| 260 |
_aNew Delhi _b Crisp _c2004 |
||
| 300 | _avii, 94 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 | _n4329 | ||
| 942 | _cBK | ||
| 999 |
_c22205 _d22205 |
||