| 000 | 00327nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1997||||xx |||||||||||||| ||und|| | ||
| 020 | _a1853963623 | ||
| 082 |
_a658.812 _bKUN |
||
| 245 | _aManaging service quality | ||
| 250 | _a- | ||
| 260 |
_aVught _b JGM Hendrikx Innovation Trading _c1997 |
||
| 300 | _a184 p. | ||
| 942 | _cBK | ||
| 999 |
_c21013 _d21013 |
||