| 000 | 00398nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1996||||xx |||||||||||||| ||und|| | ||
| 020 | _a1853963305 | ||
| 082 |
_a658.562 _bKUN |
||
| 245 | _aManaging service quality | ||
| 250 | _a- | ||
| 260 |
_aLondon _b Paul Chapman Publishing _c1996 |
||
| 300 | _axiv, 121 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 |
_n113 _d24/3/05 |
||
| 942 | _cBK | ||
| 999 |
_c21005 _d21005 |
||