| 000 | 00445nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1989||||xx |||||||||||||| ||und|| | ||
| 020 | _a780749403522 | ||
| 082 |
_a658.812 _bMAR |
||
| 100 | _aMartin, William B. | ||
| 245 |
_aManaging quality customer service _cMartin, William B. |
||
| 250 | _a- | ||
| 260 |
_aLondon _b Kogan Page _c1989 |
||
| 300 | _a91 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 |
_n161 _d26/9/00 |
||
| 942 | _cBK | ||
| 999 |
_c19378 _d19378 |
||