| 000 | 00375nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1997||||xx |||||||||||||| ||und|| | ||
| 020 | _a8172245416 | ||
| 082 |
_a658.812 _bTSC |
||
| 100 | _aTschohl, John. | ||
| 245 |
_aAchieving excellence through customer service _cTschohl, John. |
||
| 250 | _a- | ||
| 260 |
_aBombay _b JAICO _c1997 |
||
| 300 | _avii, 294 p. | ||
| 942 | _cBK | ||
| 999 |
_c19284 _d19284 |
||