| 000 | 00452nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1995||||xx |||||||||||||| ||und|| | ||
| 020 | _a195642147 | ||
| 082 |
_a658.812 _bLOW |
||
| 100 | _aLowenstein, Michael W. | ||
| 245 |
_aCustomer retention _cLowenstein, Michael W. |
||
| 250 | _a- | ||
| 260 |
_aMilwaukee _b ASQC Quality Press _c1995 |
||
| 300 | _axxi, 179 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 |
_n201 _d10/7/00 |
||
| 942 | _cBK | ||
| 999 |
_c19023 _d19023 |
||