| 000 | 00449nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1997||||xx |||||||||||||| ||und|| | ||
| 020 | _a8172245416 | ||
| 082 |
_a658.812 _bTSC |
||
| 100 | _aTschohl, John. | ||
| 245 |
_aAchieving excellence through customer service _cTschohl, John. |
||
| 250 | _a- | ||
| 260 |
_aBombay _b JAICO _c1997 |
||
| 300 | _avii, 294 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 |
_n700 _d26/06/00 |
||
| 942 | _cBK | ||
| 999 |
_c18886 _d18886 |
||