| 000 | 00418nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 150518s1997||||xx |||||||||||||| ||und|| | ||
| 020 | _a749420758 | ||
| 082 |
_a658.812 _bCOO |
||
| 100 | _aCook, Sarah | ||
| 245 |
_aCustomer care _cCook, Sarah |
||
| 250 | _a2nd edn. | ||
| 260 |
_aLondon _b Kogan Page _c1997 |
||
| 300 | _a222 p. | ||
| 500 | _aOrdered Price: ; Discount: | ||
| 923 |
_n956 _d24/12/97 |
||
| 942 | _cBK | ||
| 999 |
_c16258 _d16258 |
||