000 | 00388nam a2200157Ia 4500 | ||
---|---|---|---|
008 | 150518s1997||||xx |||||||||||||| ||und|| | ||
020 | _a749420758 | ||
082 |
_a658.812 _bCOO |
||
100 | _aCook, Sarah | ||
245 |
_aCustomer care _cCook, Sarah |
||
250 | _a2nd edn. | ||
260 |
_aLondon _b Kogan Page _c1997 |
||
300 | _a222 p. | ||
500 | _aOrdered Price: ; Discount: | ||
942 | _cBK | ||
999 |
_c15610 _d15610 |