000 00388nam a2200157Ia 4500
008 150518s1997||||xx |||||||||||||| ||und||
020 _a749420758
082 _a658.812
_bCOO
100 _aCook, Sarah
245 _aCustomer care
_cCook, Sarah
250 _a2nd edn.
260 _aLondon
_b Kogan Page
_c1997
300 _a222 p.
500 _aOrdered Price: ; Discount:
942 _cBK
999 _c15610
_d15610