000 00324nam a2200133Ia 4500
008 150518s1996||||xx |||||||||||||| ||und||
020 _a749419547
082 _a658.562
_bASH
245 _aManaging for quality in the service sector
250 _a-
260 _aLondon
_b Kogan Page
_c1996
300 _a222 p.
942 _cBK
999 _c15609
_d15609