Measuring customer satisfaction (Record no. 22219)

MARC details
000 -LEADER
fixed length control field 00446nam a2200169Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150518s2004||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 8176495972
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number GER
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Gerson, Richard F.
245 ## - TITLE STATEMENT
Title Measuring customer satisfaction
Statement of responsibility, etc Gerson, Richard F.
250 ## - EDITION STATEMENT
Edition statement -
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Menlo Park
Name of publisher Crisp Publications
Year of publication 2004
300 ## - PHYSICAL DESCRIPTION
Number of Pages 112 p.
500 ## - GENERAL NOTE
General note Ordered Price: ; Discount:
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
923 ## -
-- 4329
Holdings
Lost status Damaged status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Accession Number Koha item type
    RIM Library, Bhutan RIM Library, Bhutan General Section   IBD 99.00 658.812 GER 18673 Books