Achieving excellence through customer service (Record no. 19284)

MARC details
000 -LEADER
fixed length control field 00375nam a2200145Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150518s1997||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 8172245416
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number TSC
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Tschohl, John.
245 ## - TITLE STATEMENT
Title Achieving excellence through customer service
Statement of responsibility, etc Tschohl, John.
250 ## - EDITION STATEMENT
Edition statement -
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Bombay
Name of publisher JAICO
Year of publication 1997
300 ## - PHYSICAL DESCRIPTION
Number of Pages vii, 294 p.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Lost status Damaged status Home library Current library Shelving location Date acquired Full call number Accession Number Koha item type
    RIM Library, Bhutan RIM Library, Bhutan General Section   658.812 TSC 10412 Books